Travel guides

Prepare for your journey with guidance on seat classes, children’s tickets, luggage, ticket collection and finding your platform.

First-time Shinkansen guide

A step-by-step checklist from choosing the right station to leaving the arrival gate.

Understand ticket delivery, QR instructions and what to prepare before reaching the gate.

Compare reserved, unreserved, Green Car and GranClass options when they are offered.

Measure bags, understand storage options and identify when a special reservation may apply.

Plan child tickets, separate seats, stroller storage and family seating requests.

Avoid the station-name mistakes that most often affect first-time visitors.

Understand when Suica, PASMO or ICOCA is not enough for a long-distance train.

Know what to check before requesting a change, cancellation or disruption review.