Travel guides
Préparez votre voyage : classes, billets enfants, bagages, retrait des billets et accès au quai.
First-time Shinkansen guide
A step-by-step checklist from choosing the right station to leaving the arrival gate.
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Shinkansen e-tickets and boarding
Understand ticket delivery, QR instructions and what to prepare before reaching the gate.
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Shinkansen seat classes explained
Compare reserved, unreserved, Green Car and GranClass options when they are offered.
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Shinkansen luggage guide
Measure bags, understand storage options and identify when a special reservation may apply.
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En savoir plusTaking the Shinkansen with children
Plan child tickets, separate seats, stroller storage and family seating requests.
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En savoir plusTokyo, Kyoto and Shin-Osaka station guide
Avoid the station-name mistakes that most often affect first-time visitors.
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En savoir plusIC cards and Shinkansen tickets
Understand when Suica, PASMO or ICOCA is not enough for a long-distance train.
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En savoir plusJapan train changes and refunds
Know what to check before requesting a change, cancellation or disruption review.
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